Client terms of business

1. About these terms

The services are provided by DROP DASH UK LTD, a company registered in England and Wales with company number 14749884, whose registered office is at 10 Cranford Gardens, Royston, Barnsley, England, S71 4SP (“DropDash”), acting as an employment business. These terms, together with any job details and rate card agreed in the platform, form the whole agreement. If anything in a separately signed agreement conflicts with these terms, the signed agreement wins.

2. Our services

We will:

• maintain a pool of drivers who have passed our vetting checks;
• allocate suitable drivers to jobs you post (multi-drop, locker, parcelshop, collections and returns, same-day, next-day, warehouse, marshalling and similar work);
• provide the platform for live check-ins, end-of-day reports with proof-of-delivery and manifest photos, approvals and invoicing;
• pay drivers for approved work;
• provide reasonable support by email and phone during UK business hours.

We will use reasonable efforts to fill every job but cannot guarantee that a job will be filled, or that a particular driver will be available.

3. Information about drivers

Before a driver starts a job we will confirm to you, through the platform:

• the driver’s name and photo, and the vehicle they will use;
• that we have checked their identity and right to work in the UK;
• that they hold a valid driving licence for the vehicle and the insurance the job requires;
• any relevant experience, and a basic DBS check where you require it;
• that the driver is willing to do the work.

If we receive information that a driver is unsuitable for a job, we will tell you without delay and end the supply where appropriate.

4. Your obligations

• Accurate job details: location, start time, type and volume of work, vehicle requirement, rate and any special requirements (such as DBS) when you post a job.
• Health and safety: tell us about any risks to health and safety at your sites and how you manage them, give drivers any site induction and safety information they need, and provide a safe place to load and work.
• Harassment: take all reasonable steps to prevent harassment of drivers by your staff or customers, and tell us about any complaint.
• Timely approval: review end-of-day reports promptly (see section 7).
• Compliance: comply with laws that apply to your operation, including data protection and equality law.
• Account security: keep log-ins secure, give access only to authorised staff and tell us of any unauthorised use.

5. Driver status

Most drivers are self-employed contractors engaged by DropDash. To protect that status, please give drivers the operational information they need but don’t treat them as your employees — for example, don’t require them to work set hours beyond the job, subject them to disciplinary procedures or prevent them working for others. Raise any performance concern with us and we will handle it.

6. Rates and invoicing

• The rate for each job is the rate per unit shown when the job is posted (or as agreed in writing). It covers the driver, our vetting, the platform and support. There are no set-up or subscription fees.
• We invoice approved work in a single consolidated invoice per billing period, normally weekly. Each invoice lists the jobs, drivers, units and rates.
• VAT is charged at the standard rate (currently 20%) and shown separately.
• Payment is due within 14 days of the invoice date unless we agree other terms in writing.
• We may charge interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998, and may pause new allocations while invoices are significantly overdue.
• We may change our rates for future jobs with 30 days’ written notice. Jobs already confirmed keep their agreed rate.

7. End-of-day approval

After each job the driver submits an end-of-day report with counts, times, mileage and photos. You (or a supervisor you nominate) can approve it, adjust counts with a reason, or dispute it in the platform.

8. Disputes

If you dispute a report or invoice, tell us the reason in the platform or in writing within 7 days of the invoice date. We will review check-in and check-out records, photos and your own system data and respond within 10 working days. You must pay any undisputed part of an invoice on time. We will both try in good faith to resolve disputes before taking formal action.

9. Cancellation

Drivers keep days free for confirmed jobs, so late cancellations cost them money. If you cancel or significantly reduce a confirmed job, these charges apply per driver affected:

The “estimated job value” is the expected volume or hours shown on the job multiplied by the rate. We pass a share of cancellation charges to the affected drivers. If a driver fails to attend a confirmed job, you won’t be charged for that driver and we will try to provide a replacement.

10. Engaging drivers directly

If you want to engage a driver we have supplied directly (or through another business), please tell us first. In line with regulation 10 of the Conduct Regulations, you can choose either:

• an extended period of supply: continue to engage the driver through DropDash for a further 12 weeks on the existing rates, after which you may engage them directly with no fee; or
• a transfer fee: an introduction fee equal to 15% of the driver’s estimated first-year earnings from you, or another amount we agree in writing.

No transfer fee is payable if you engage the driver after the later of (a) 14 weeks from the first day the driver worked for you through us, or (b) 8 weeks from the last day they did so. You must not discourage drivers from working through DropDash or approach them to work for you directly without following this section.

11. Right to work

From 1 October 2026, right to work duties extend to individual subcontractors and online matching services, and liability may arise along a contractual chain. DropDash will:

• carry out a compliant right to work check on every driver, and any substitute, before they are supplied to you;
• carry out follow-up checks before time-limited permission expires and stop supplying any driver whose permission has ended;
• keep records of each check for the period the law requires;
• on reasonable request, confirm to you that checks were carried out for drivers supplied to you, and cooperate with any audit or Home Office enquiry.

You must not allow anyone to carry out work under a DropDash job unless they have been allocated through the platform.

12. Liability and insurance

• Drivers carry their own hire and reward motor insurance, goods in transit and public liability cover at the levels shown on the job. Tell us if you need higher limits.
• DropDash holds employment business and public liability insurance appropriate to its services.
• We are not liable for the acts or omissions of drivers while carrying out your work, except to the extent caused by our own negligence or breach of these terms — for example failing to carry out the checks we have promised.
• Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
• Neither of us is liable for indirect or consequential loss, or loss of profit.
• Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

13. Data protection

DropDash and the client are each independent controllers of the personal data they process for their own purposes. We share with you only the driver information you need: name, photo, vehicle, verification status, check-in and check-out data, end-of-day reports and proof-of-delivery photos for jobs done for you. You must use this data only to manage those jobs, deal with customer queries and disputes, and meet your legal obligations, and keep it secure.

Proof-of-delivery photos may show third parties’ property. Both parties will keep them only as long as needed (normally 12 months) and restrict access to staff who need it. Where you are the controller of end-customer data that a driver handles on your behalf, you remain responsible for it and for informing those customers. See our privacy notice.

14. Term and termination

These terms continue until either of us ends them with 30 days’ written notice. Either of us may end them immediately if the other seriously breaches them and does not fix the breach within 14 days of notice, or becomes insolvent. Confirmed jobs, cancellation charges, unpaid invoices and sections 10, 12 and 13 survive termination.

15. General and governing law

We may update these terms with 30 days’ notice by email; continued use after that means you accept the change. Neither of us is liable for delays caused by events outside our reasonable control. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Notices should be sent to office@dropdash.co.uk or to our registered office.